One digital operating layer for the full service lifecycle.
Virtualplatform replaces fragmented supplier portals, manual provisioning, billing complexity and disconnected customer experience with a single system your whole team operates from.
Everything you need to run connectivity services.
Each capability works on its own and connects into a single lifecycle, so you can adopt what you need without rebuilding your operations.
Sign Up
Onboard new customers and resellers with a consistent, branded sign-up flow connected directly to your product catalogue.
Qualify
Run address and service qualification across all suppliers with a single, consistent interface and normalised data model.
Order
Place and track orders without re-keying data into supplier portals or chasing status updates by hand.
Provision
Automate provisioning workflows and supplier hand-offs so activations move faster with fewer manual failures.
Assure
Monitor service health, manage faults and handle support cases from one place instead of scattered portals.
Modify
Process upgrades, downgrades, relocations and changes through the same lifecycle layer as the original order.
Bill
Reconcile supplier charges, usage and rate plans and feed your billing system without monthly manual fire drills.
White Label Mobile App
Give customers a branded self-service mobile app for ordering, status, support and account management.
Network Control Layer
Optical vendor API orchestration plus OLT, ONT, VLAN, port and service management for private fibre providers.
Operations Management
Product and price management, bundling, serviceable locations, data export, compliance, audit and access policies.
Fragmented supply, unified operations.
Virtualplatform sits between your suppliers and your customers, normalising fragmented systems into one operating layer. Add or change suppliers without re-engineering how your business runs.
Supplier Plug-in Engine
Connectivity
Broadband, Fibre Ethernet
Compute
Cloud & hosted infra
Voice
SIP & CTS
SD-WAN & SASE
Managed networking
Abstraction layer
Service Provider
Operating Platform
3rd Party Integrations
Webhooks & APIs
SSO & KYC
Accounts & Billing Platforms
CRM & PSA
Notifications
Payment Capture
Operations Management
Product & Price Mgt
Bundling
Serviceable Locations
Data Export & BI
Compliance & Audit
Policies & Access
Industry-Leading Site Qualification
Finding the right address shouldn't be the hardest part of selling a service.
Virtualplatform's Site Qualification Engine combines multiple carrier databases with G-NAF and geospatial coordinate validation to deliver one of the industry's most powerful address search and service qualification experiences.
By intelligently matching and validating addresses across multiple data sources, we significantly reduce failed orders, duplicate records and manual intervention, giving sales teams and customers greater confidence from the very first interaction.
Know where your customers can connect - before the order begins.
Key capabilities
- Multi-source address matching and normalisation
- G-NAF and coordinate-backed validation
- Cross-carrier service qualification
- Intelligent handling of ambiguous and new developments
- Improved order accuracy and reduced fallout
- Faster customer onboarding and qualification
Ready to simplify your service provider operations?
See how Virtualplatform gives your team one operating layer for qualification, ordering, provisioning, assurance and billing.